Bilingual Field Nurse Case Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee the complete coordination of the patient journey;

• Occasionally travel for on-site clinic visits;

• Serve as the primary contact for physicians to enroll patients in a NavieGo managed program;

• Build and sustain a strong, trusting relationship with assigned clinics and physicians through site visits;

• Act as the main resource for NavieGo to request any missing or additional information from the respective physician offices, pharmacies, and/or other healthcare providers;

• Manage all necessary aspects to secure prescription drug coverage for patients;

• Collaborate with insurance companies, physician offices, and healthcare professionals to support patients on their treatment journey;

• Handle documents, submissions, and all related paperwork for insurance companies and public funding programs;

• Schedule clinic appointments and ensure timely drug deliveries;

• Develop and strengthen relationships with patients and key healthcare providers;

• Implement best practices to maximize patient access to drug coverage;

• Coordinate pharmacy processes following the approval of funding;

• Utilize extensive knowledge of public and private funding systems;

• Available to work rotating shifts from Monday to Friday, covering the hours of 8 AM to 8 PM EST.

⛳️ Requirements

• Bilingualism in English and French is mandatory;

• A Registered Nurse designation and current provincial licensing are required;

• Experience in the healthcare, pharmaceutical, or insurance sectors is advantageous;

• At least 2 years of experience in customer/client service and healthcare reimbursement is necessary;

• Strong proficiency in Microsoft and Google applications (Google apps, Word, Excel);

• Professional, courteous, and efficient telephone manner;

• Demonstrated ability to organize time, establish priorities, and manage multiple tasks to meet competing deadlines;

• Excellent communication and interpersonal skills;

• Capable of working independently as well as within a team environment;

• Proven ability to resolve issues effectively and efficiently;

• Strong critical thinking and problem-solving skills;

• Willingness to work rotating shifts Monday through Friday, supporting various regions across Canada.

🏝️ Benefits

• Epic Work-Life Balance: Flexible remote work options because we value your time and well-being.

• Growth Opportunities: Dedicated to fostering a culture of growth, where every team member is encouraged to pursue new skills, expand their knowledge, and advance their careers.

• Vibrant Culture: Over 1,500 team members across Canada, consistently achieving an above-industry engagement score through monthly pulse surveys.

• Attractive Compensation: Competitive salary, incentive program, and a comprehensive benefits package.