Bilingual Family Care Navigator, Spanish

This is a fully remote position, open to applicants in United States.

📋 Description

• Execute high-velocity outbound outreach by managing high-volume inbound/outbound calls, SMS, and email cadences through Aircall to promptly qualify inquiring families, gather database profile information, and significantly reduce speed-to-lead times.

• Take ownership of top-of-funnel conversion metrics by actively nurturing inquiring families within the CRM pipeline, addressing their concerns, and efficiently scheduling their initial clinical orientations and assessments.

• Conduct consultative benefits presentations by reviewing insurance eligibility and effectively translating complex ABA benefits into a clear value proposition that encourages immediate commitment from families.

• Ensure a seamless intake process by guiding families through the workflow, which includes uploading medical records, verifying diagnostic criteria, and obtaining initial insurance assessment authorizations to prevent delays in the process.

⛳️ Requirements

• Minimum of 3 months of ABA clinical experience or relevant training as an RBT.

• Prior experience in client support, onboarding, or customer service within a clinical environment.

• Excellent written, verbal, and interpersonal communication abilities.

• Proficient in troubleshooting issues, identifying patterns, and escalating matters as needed.

• Strong problem-solving capabilities.

• Keen attention to detail with the ability to manage multiple client inquiries at once.

• Comfortable utilizing technology, virtual communication tools, and customer support systems.

• Availability to work from 9 a.m. to 6 p.m. Eastern time.

• Background in Inside Sales or High-Volume Intake: 1–3+ years of experience in an inside sales, high-volume customer intake, enrollment advising, or metric-driven customer success environment with daily KPIs centered around phone time and outreach activities.

• Proven ability to manage a dense CRM sales funnel (experience with HubSpot is preferred) with a strong emphasis on tracking conversion rates, call volumes, and pipeline velocity.

• Exceptional verbal stamina and communication skills, with the ability to build instant trust over the phone with sensitive families while clearly articulating value.

• Highly organized and detail-oriented; capable of swiftly processing technical document workflows (such as medical records and insurance forms) without oversight in a fast-paced setting.

• Education: An associate’s degree or higher is preferred; equivalent professional experience in high-volume outreach or sales will be strongly considered.

🏝️ Benefits

• Fully remote – work from anywhere in the U.S.

• Flexible hours with an async-friendly team culture.