Bilingual Disability Case Analyst – Case Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Manage a designated caseload proactively while adhering to service level agreements and expected turnaround times.

• Respond promptly to emails and phone inquiries.

• Evaluate claims by considering contractual, medical, and vocational obstacles.

• Build relationships with plan sponsors, members, treatment providers, and internal stakeholders.

• Facilitate cases towards a successful return to work or readiness for job resolution.

• Draft letters that convey important benefit-related information based on analytical assessment.

• Engage with plan members, including the communication of challenging claims-related decisions.

• Assist plan members through processes involving illness, injury, recovery, independence, and strategies for returning to work.

• Evaluate medical, functional, vocational, and psychosocial elements.

• Provide support for claims within Absence Management Consultative Services, Short-Term Disability, and Long-Term Disability.

⛳️ Requirements

• Fully bilingual in both French and English.

• Ability to communicate in English and French to assist clients from various regions beyond Quebec.

• A college or university degree in a healthcare-related field or comparable work experience is advantageous.

• Capacity to make impactful decisions effectively under tight deadlines.

• Knowledge of disability management and/or group benefits is beneficial.

• Experience in a health-related domain is a plus.

• Proficient and comfortable in managing both incoming and outgoing calls.

• Exceptional organizational and prioritization abilities.

• Attributes such as resilience, emotional intelligence, compassion, analytical reasoning, and problem-solving skills are essential.

🏝️ Benefits

• Incentive programs and performance-based compensation linked to both individual and business outcomes.

• Flexible working conditions.

• Comprehensive health insurance.

• Dental coverage.

• Mental health support.

• Vision care.

• Coverage for short- and long-term disability insurance.

• Life and AD&D insurance coverage.

• Benefits for adoption and surrogacy.

• Wellness programs.

• Employee and family assistance programs.

• Retirement savings plans, including pension options.

• Global share ownership plan with employer matching contributions.

• Financial education and counseling resources.

• Paid holidays, vacation, personal days, and sick leave.

• Statutory leaves of absence.