Bilingual Disability Administrator

This is a fully remote position, open to applicants in Canada.

📋 Description

• Evaluate and process requests for access and file copies by thoroughly examining documentation and consents.

• Analyze and redact third-party information to adhere to privacy regulations and avoid breaches.

• Oversee and respond to inquiries from various shared email accounts.

• Complete follow-ups related to claims and perform administrative tasks.

• Accurately and efficiently manage vendor invoice payments.

• Conduct data entry and maintain records in claims management systems.

• Prepare, distribute, print, and send correspondence to claimants, clients, and other relevant parties.

• Adhere to privacy protocols when managing correspondence.

• Organize and arrange Medical Consultant calls.

• Assist in the onboarding of new clients, including file transfers and administrative coordination.

• Support claim operations and the provision of disability and life insurance services.

• Provide administrative assistance to both internal and external stakeholders, enhancing customer experience.

⛳️ Requirements

• Completion of post-secondary education, such as a college diploma or university degree.

• Bilingual proficiency in English and French is mandatory.

• Candidates from Québec must utilize both languages to assist clients from provinces outside of Québec.

• Previous experience in administrative or customer service roles, ideally within the insurance or banking sectors.

• Exceptional attention to detail and a strong dedication to accuracy.

• Competence in Microsoft Office Suite, especially Word and Excel.

• Familiarity with Adobe applications.

• Capability to investigate discrepancies, take responsibility for issues, and drive them toward resolution.

• Ability to juggle multiple tasks and meet deadlines in a dynamic environment.

• Strong analytical and problem-solving abilities.

• Quick learner with the capacity to adapt to new technologies, systems, and digital tools.

🏝️ Benefits

• Flexible work environment that promotes well-being and inclusion.

• Opportunities for learning and career advancement.

• Comprehensive health, dental, mental health, and vision benefits.

• Short- and long-term disability insurance coverage.

• Life and Accidental Death & Dismemberment (AD&D) insurance.

• Adoption and surrogacy benefits.

• Wellness programs.

• Employee and family assistance plans.

• Retirement savings plans, including a pension scheme.

• Global share ownership plan with employer matching contributions.

• Resources for financial education and counseling.

• Paid holidays, vacation, personal, and sick days in Canada.

• Statutory leaves of absence.

• Incentive programs and compensation linked to business and individual performance.