Bilingual Digital Online Agent, French–English

This is a fully remote position, open to applicants in Canada.

📋 Description

• Engage with customers through live chat to swiftly address their inquiries, concerns, or issues.

• Deliver precise information regarding products, services, and policies.

• Clarify customer inquiries related to orders, payments, returns, and other service-related topics.

• Assist customers in selecting products by understanding their preferences and suggesting appropriate items.

• Navigate customers through the online purchasing process and resolve any technical difficulties they may face.

• Handle customer complaints with professionalism and empathy to effectively resolve issues.

• Refer complex or unresolved matters to supervisors or the relevant departments when necessary.

• Keep records of complaints and resolutions to enhance service quality.

• Log interaction details and inquiries into the CRM system or customer support software.

⛳️ Requirements

• Prior experience in customer service or call center settings.

• Background in the cosmetics/beauty industry.

• Access to a phone, computer, and reliable internet connection.

• Familiarity with live chat and/or Salesforce.

• Capability to work independently.

• Strong communication skills.

🏝️ Benefits

• Competitive compensation and online training opportunities.

• Continuous coaching and support.

• Flexible scheduling options.