Bilingual Digital Care Advanced Practice Provider, NP/PA

This is a fully remote position, open to applicants in Arizona, +3 more states.

📋 Description

• Provide outstanding, compassionate clinical care through real-time and asynchronous chat, along with other responsive care channels.

• Handle multiple simultaneous and asynchronous patient discussions with precise documentation and follow-through.

• Direct and manage patients’ medical care using a comprehensive framework, including the 5M approach.

• Work collaboratively with primary care providers, specialists, pharmacies, and specialty care teams.

• Facilitate coordination of care with patients’ family members and caregivers when applicable.

• Evaluate symptoms, address medication inquiries, analyze lab results, and manage new health issues.

• Refer patients for telephone, video, in-person, urgent, or emergency care as necessary.

• Retain responsibility for patient needs until resolution or a documented handoff occurs.

• Ensure accurate and timely EHR documentation in line with legal, ethical, and telehealth regulations.

• Recognize opportunities to enhance patient experience and outcomes through digital workflows and proactive communication.

• Participate in the development of digital workflows, standardized responses, escalation pathways, and quality benchmarks.

• Occasionally assist with broader Devoted Medical service lines.

• Offer flexible clinical coverage across Responsive Care Department queues and on-call services.

• Comply with pertinent laws, regulations, patient privacy requirements, and telehealth standards.

⛳️ Requirements

• Nurse Practitioner or Physician Assistant with advanced practice credentials.

• A minimum of three years of experience in primary care, house calls, internal medicine, family medicine, geriatrics, palliative care, and/or urgent care.

• Capability to assess AI-generated responses for clinical accuracy and safety.

• Active and in-good-standing RN and APRN licenses for Nurse Practitioners.

• Active and in-good-standing Physician Assistant license for Physician Assistants.

• Required licensure and certification in good standing.

• Ability to acquire licensure in requested states within 90 days of the hire date, starting from the signing of the offer letter.

• Additional state licensure as required.

• Prior experience with Devoted Medical is preferred.

• Previous virtual care or telehealth experience is preferred.

• Familiarity with real-time, queue-based, or high-volume telehealth clinical settings.

• Experience collaborating with interdisciplinary care teams and coordinating care remotely.

• Comfort in managing complex or vulnerable patient populations in a digital-first environment.

• Ability to excel in a fast-paced, rapidly changing atmosphere with adaptability and curiosity.

• Willingness to work four 10-hour shifts per week.

• Working hours from 8am–6pm MST/PST, with consideration for EST/CST time zones.

• Compliance with applicable laws, regulations, patient privacy, and telehealth standards.

🏝️ Benefits

• Employer-sponsored health insurance along with a dental and vision plan with low or no premium.

• Generous paid time off.

• $100 monthly stipend for mobile or internet expenses.

• Stock options available for all employees.

• Eligibility for bonuses.

• Parental leave program.

• 401K program.

• Devoted Health will cover all costs and provide complete administrative support for acquiring and maintaining licenses in all necessary states.

• Flexible clinical coverage across Responsive Care Department queues and on-call services.