Bilingual Customer Support Specialist, Spanish – English

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage incoming customer calls in both English and Spanish.

• Support customers with intricate issues, including potential fraud concerns.

• Deliver precise information and impartial advice while adhering to established protocols.

• Employ various software systems and resources concurrently during customer interactions.

• Exhibit critical thinking and problem-solving abilities to meet customer requirements.

• Work collaboratively with Tier 2 and Tier 3 support teams to effectively resolve issues.

• Handle challenging customer interactions with professionalism and empathy.

• Communicate clearly with colleagues, supervisors, and leadership in a virtual setting.

• Fulfill additional duties and responsibilities as assigned.

⛳️ Requirements

• High School Diploma or GED is mandatory.

• Proficient in both Spanish and English, encompassing verbal and written communication.

• At least 1 year of experience in customer service or customer support is required.

• Experience in managing escalated or complex customer issues is preferred.

• Must be able to successfully pass a criminal background check.

• Capability to work from home in a dedicated, distraction-free environment.

• Strong computer literacy and ability to navigate multiple systems while assisting customers.

• Flexibility to work Monday through Friday from 10:00 AM to 6:00 PM EST.

• Excellent customer service and active listening skills.

• Ability to maintain composure under pressure and handle emotionally sensitive conversations.

• Strong organizational and multitasking skills.

🏝️ Benefits

• Work remotely from home.

• Monday through Friday schedule.

• 40 hours per week.

• No weekend work required.

• Dedicated, distraction-free workspace.