Bilingual Customer Support Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Address customer inquiries through phone, email, and support channels.

• Aid customers with questions regarding their order status.

• Assist with subscription and account management requests.

• Guide customers in navigating services and available resources.

• Escalate inquiries when necessary.

• Maintain precise customer records and documentation.

• Provide empathetic and professional customer service.

• Achieve quality, productivity, and customer satisfaction targets.

• Adhere to all customer privacy and compliance protocols.

• Offer support to customers in e-commerce and telehealth-related services without dispensing medical advice.

⛳️ Requirements

• Proficient in English and Spanish communication.

• At least 1 year of experience in customer service or a call center environment.

• Excellent verbal communication skills over the phone.

• Professional writing abilities.

• Demonstrated empathy and patience when assisting customers.

• Strong attention to detail.

• Capability to work independently in a remote setting.

• Comfort discussing sensitive wellness topics in a professional and respectful manner.

• A separate screen.

• A headset.

• Reliable, wired internet connection.

• Completion of all stages of the hiring process is required.

• All resumes must be submitted in English.

• Experience in telehealth support (preferred).

• Background in healthcare support (preferred).

• Experience in pharmacy support (preferred).

• E-commerce customer service experience (preferred).

• Familiarity with Dialpad, Zendesk, Freshdesk, or similar platforms (preferred).

🏝️ Benefits

• Weekly payment.

• Laptop provided by the company.

• Remote work option.