Bilingual Customer Support Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Respond to customer inquiries through phone, email, and support channels.

• Assist customers with inquiries regarding order status.

• Provide support for subscription and account management requests.

• Aid customers in navigating services and available resources.

• Escalate inquiries when deemed necessary.

• Maintain precise customer records and documentation.

• Deliver compassionate and professional customer service.

• Achieve quality, productivity, and customer satisfaction objectives.

• Adhere to all customer privacy and compliance standards.

• Serve customers spanning e-commerce and telehealth-related services utilizing approved resources, established processes, and company guidelines.

⛳️ Requirements

• Proficient in English and Spanish communication skills.

• At least 1 year of experience in customer service or call center roles.

• Excellent phone communication abilities.

• Strong written communication skills in a professional context.

• Demonstrated empathy and patience when assisting customers.

• Keen attention to detail.

• Capability to work independently in a remote setting.

• Comfortable discussing sensitive wellness-related topics with professionalism and respect.

• Must possess an additional screen, a headset, and a reliable, wired internet connection.

• Experience in telehealth support is a plus.

• Background in healthcare support is a plus.

• Experience in pharmacy support is a plus.

• E-commerce customer service experience is a plus.

• Familiarity with Dialpad, Zendesk, Freshdesk, or similar platforms is a plus.

• All resumes should be submitted in English.

• Must complete every phase of the hiring process.

🏝️ Benefits

• Weekly paid salary.

• Laptop provided for work purposes.