Bilingual Customer Support Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Address customer inquiries through phone, email, and support channels.

• Assist customers with questions regarding their order status.

• Provide support for subscription and account management needs.

• Guide customers in navigating services and available resources.

• Escalate inquiries as necessary.

• Maintain precise customer records and documentation.

• Offer empathetic and professional customer service.

• Achieve quality, productivity, and customer satisfaction objectives.

• Adhere to all customer privacy and compliance regulations.

• Assist customers across e-commerce and telehealth services using approved resources, established processes, and company guidelines.

• This role does not involve providing medical advice.

⛳️ Requirements

• Proficient in both English and Spanish communication skills.

• At least 1 year of experience in customer service or call center roles.

• Strong verbal communication skills over the phone.

• Professional writing skills for effective communication.

• Demonstrated empathy and patience while assisting customers.

• Excellent attention to detail.

• Capability to work independently in a remote setting.

• Comfortable discussing sensitive wellness topics in a professional and respectful manner.

• Additional screen required for work.

• Headset required for communication.

• A stable, wired internet connection is necessary.

• All resumes must be submitted in English.

• Experience in telehealth support is preferred.

• Experience in healthcare support is preferred.

• Experience in pharmacy support is preferred.

• Experience in e-commerce customer service is preferred.

• Familiarity with Dialpad, Zendesk, Freshdesk, or similar platforms is a plus.

🏝️ Benefits

• Paid weekly.

• Company-provided laptop.

• Remote work arrangement.