Bilingual Customer Support Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Address customer inquiries through phone, email, and support channels

• Assist customers inquiring about order statuses

• Facilitate subscription and account management requests

• Guide customers in navigating services and available resources

• Escalate inquiries when necessary

• Keep accurate customer records and documentation

• Provide empathetic and professional customer service

• Achieve quality, productivity, and customer satisfaction objectives

• Adhere to all customer privacy and compliance regulations

• Assist customers across e-commerce and telehealth services using approved resources, established procedures, and company policies

• Complete each phase of the hiring process, including the application form, pre-screen questionnaire, one-way video interview, live interview, and final interview

⛳️ Requirements

• Proficient in English and Spanish communication

• At least 1 year of experience in customer service or call center environments

• Strong verbal communication skills on the phone

• Excellent written communication skills

• Demonstrated empathy and patience while assisting customers

• High attention to detail

• Ability to work independently in a remote setting

• Comfortable discussing sensitive wellness-related topics with professionalism and respect

• Must possess an additional screen, a headset, and a reliable wired internet connection

• Experience in telehealth support (preferred)

• Experience in healthcare support (preferred)

• Experience in pharmacy support (preferred)

• Experience in e-commerce customer service (preferred)

• Familiarity with Dialpad, Zendesk, Freshdesk, or similar platforms (preferred)

• All resumes must be submitted in English

🏝️ Benefits

• Weekly pay

• Laptop provided