Bilingual Customer Support Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Address customer inquiries through phone, email, and support channels.

• Assist customers with inquiries regarding their order status.

• Facilitate requests related to subscriptions and account management.

• Guide customers in navigating services and the resources available to them.

• Escalate inquiries when necessary.

• Keep accurate records and documentation of customer interactions.

• Provide empathetic and professional customer service.

• Achieve quality, productivity, and customer satisfaction targets.

• Adhere to customer privacy and compliance regulations.

• Assist customers in e-commerce and telehealth services using approved resources, established processes, and company guidelines.

• Do not offer medical advice.

⛳️ Requirements

• Proficient English and Spanish communication abilities.

• At least 1 year of experience in customer service or a call center environment.

• Excellent verbal communication skills over the phone.

• Strong written communication abilities.

• Demonstrate empathy and patience when assisting customers.

• High attention to detail.

• Capability to work autonomously in a remote setting.

• Comfortable addressing sensitive wellness-related topics with professionalism and respect.

• Additional requirements include a screen, headset, and a stable wired internet connection.

• Must complete all stages of the hiring process.

• Strong written and verbal communication skills in English are essential.

• Resume must be submitted in English.

• Experience in telehealth, healthcare, pharmacy, or e-commerce customer service is a plus.

• Familiarity with Dialpad, Zendesk, Freshdesk, or similar platforms is advantageous.

🏝️ Benefits

• Weekly payment.

• Laptop provided for work purposes.

• Opportunity for remote work.