Bilingual Customer Support Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Address customer inquiries through phone, email, and support channels

• Assist customers with questions regarding order status

• Provide support for subscription and account management requests

• Aid customers in navigating services and available resources

• Escalate inquiries as needed

• Keep accurate records and documentation of customer interactions

• Deliver empathetic and professional customer service

• Achieve quality, productivity, and customer satisfaction targets

• Adhere to all customer privacy and compliance regulations

• Assist customers with e-commerce and telehealth-related services using approved resources, established processes, and company guidelines

• Complete every phase of the hiring process, including the application form, pre-screen questionnaire, one-way video interview, live interview, and final interview

⛳️ Requirements

• Proficient communication skills in both English and Spanish

• At least 1 year of experience in customer service or a call center environment

• Excellent phone communication abilities

• Strong written communication skills in a professional context

• Empathy and patience when assisting customers

• Keen attention to detail

• Capability to work independently in a remote setting

• Comfortable discussing sensitive wellness-related topics with professionalism and respect

• Must possess an additional screen, a headset, and a reliable, wired internet connection

• Experience in telehealth support (preferred)

• Background in healthcare support (preferred)

• Familiarity with pharmacy support (preferred)

• Experience in e-commerce customer service (preferred)

• Proficient with Dialpad, Zendesk, Freshdesk, or similar platforms (preferred)

• All resumes should be submitted in English

🏝️ Benefits

• Paid weekly

• Laptop provided

• Remote work arrangement