Bilingual Customer Support Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Address customer inquiries through phone, email, and support channels.

• Assist customers with questions regarding their order status.

• Provide support for subscription and account management inquiries.

• Guide customers in navigating services and available resources.

• Escalate issues when necessary.

• Keep precise customer records and documentation.

• Deliver compassionate and professional customer service.

• Achieve quality, productivity, and customer satisfaction objectives.

• Adhere to all customer privacy and compliance regulations.

• Assist customers using authorized resources, established processes, and company policies; this role does not offer medical advice.

⛳️ Requirements

• Proficient communication skills in both English and Spanish.

• At least 1 year of experience in customer service or a call center environment.

• Excellent verbal communication skills on the phone.

• Strong written communication skills in a professional context.

• Demonstrated empathy and patience when assisting customers.

• Keen attention to detail.

• Ability to work independently in a remote setting.

• Comfortable discussing sensitive wellness-related subjects in a professional and respectful manner.

• Access to an additional screen.

• Headset required.

• Reliable, wired internet connection necessary.

• All resumes must be submitted in English.

• Experience in telehealth support is a plus.

• Background in healthcare support is advantageous.

• Experience in pharmacy support is beneficial.

• E-commerce customer service experience is desirable.

• Familiarity with Dialpad, Zendesk, Freshdesk, or similar platforms is preferred.

🏝️ Benefits

• Weekly payment.

• Laptop provided.