Bilingual Customer Support Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Address customer inquiries through phone, email, and support channels.

• Assist customers with questions regarding their order status.

• Provide support for subscription and account management requests.

• Guide customers in navigating services and available resources.

• Escalate inquiries as necessary.

• Ensure the accuracy of customer records and documentation.

• Deliver professional and empathetic customer service.

• Achieve quality, productivity, and customer satisfaction targets.

• Adhere to all customer privacy and compliance regulations.

• Assist customers across e-commerce and telehealth services using approved resources, established processes, and company guidelines.

• Complete all phases of the hiring process, including the application form, pre-screen questionnaire, one-way video interview, live interview, and final interview.

⛳️ Requirements

• Proficient in both English and Spanish communication.

• At least 1 year of experience in customer service or a call center.

• Strong verbal communication skills over the phone.

• Excellent written communication abilities.

• Demonstrated empathy and patience in customer interactions.

• High attention to detail.

• Capability to work independently in a remote setting.

• Comfort discussing sensitive wellness-related topics with professionalism and respect.

• Must possess an additional screen.

• A headset is required.

• A stable, wired internet connection is essential.

• All resumes should be submitted in English.

• Experience in telehealth support is preferred.

• Background in healthcare support is advantageous.

• Prior pharmacy support experience is a plus.

• E-commerce customer service experience is beneficial.

• Familiarity with Dialpad, Zendesk, Freshdesk, or similar platforms is a plus.

🏝️ Benefits

• Weekly payment.

• Company-provided laptop.