Bilingual Customer Support Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Address customer inquiries through phone, email, and support channels.

• Assist customers inquiring about their order status.

• Support requests related to subscriptions and account management.

• Guide customers in navigating services and available resources.

• Escalate inquiries as necessary.

• Keep accurate records and documentation of customer interactions.

• Provide empathetic and professional customer service.

• Achieve quality, productivity, and customer satisfaction targets.

• Adhere to all customer privacy and compliance regulations.

⛳️ Requirements

• Proficient in English and Spanish communication.

• At least 1 year of experience in customer service or a call center environment.

• Strong verbal communication abilities over the phone.

• Professional skills in written communication.

• Display empathy and patience when assisting customers.

• Excellent attention to detail.

• Capability to work independently in a remote setting.

• Comfortable discussing sensitive wellness-related subjects with professionalism and respect.

• Must possess an additional screen, headset, and a stable wired internet connection.

• Experience in telehealth support is a plus.

• Background in healthcare support is advantageous.

• Experience in pharmacy support is beneficial.

• E-commerce customer service experience is desirable.

• Familiarity with Dialpad, Zendesk, Freshdesk, or similar platforms is a plus.

• All resumes must be submitted in English.

• Must complete every step of the hiring process.