Bilingual Customer Support Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Address customer inquiries through phone, email, and support channels

• Assist clients with questions regarding order statuses

• Provide support for subscription and account management requests

• Aid customers in navigating services and available resources

• Elevate inquiries when necessary

• Ensure accurate maintenance of customer records and documentation

• Deliver compassionate and professional customer service

• Achieve quality, productivity, and customer satisfaction objectives

• Adhere to customer privacy and compliance standards

• Assist customers utilizing approved resources, established processes, and company policies; refrain from giving medical advice

⛳️ Requirements

• Proficient in English and Spanish communication skills

• At least 1 year of experience in customer service or a call center

• Excellent phone communication abilities

• Professional written communication skills

• Demonstrated empathy and patience while assisting customers

• Strong attention to detail

• Capability to work independently in a remote setting

• Comfortable discussing sensitive wellness topics in a professional and respectful manner

• Must possess an additional screen, a headset, and a reliable, wired internet connection

• Experience in telehealth support (preferred)

• Background in healthcare support (preferred)

• Experience in pharmacy support (preferred)

• Familiarity with e-commerce customer service (preferred)

• Experience with Dialpad, Zendesk, Freshdesk, or similar platforms (preferred)

• All resumes must be submitted in English

• Must complete all stages of the hiring process

🏝️ Benefits

• Weekly pay

• Company-issued laptop

• Opportunity for remote work