Bilingual Customer Support, Client Relations Coordinator

This is a fully remote position, open to applicants in United States, +6 more locations.

📋 Description

• Act as the primary contact for clients.

• Respond to incoming calls and return messages on the same day.

• Provide clients with clear and honest updates regarding their case status.

• Collaborate with the paralegal team to identify and procure necessary file information.

• Proactively seek missing documents, signatures, and information, following up until they are received.

• Assist clients in completing questionnaires and paperwork via phone.

• Keep precise contact notes within the case management system.

• Oversee client communication to guarantee that no client is left without follow-up.

• Report directly to the firm's Legal Administrator, in conjunction with the Managing Attorney.

⛳️ Requirements

• Proficient in both English and Spanish, with strong spoken and written abilities.

• At least 2 years of experience in a customer-facing role (such as customer service, client relations, account management, or similar positions).

• Excellent organizational skills and strong follow-up practices to handle multiple ongoing tasks simultaneously.

• Previous administrative experience.

• Proficient with standard office software and web-based platforms.

• Ability to remain calm under pressure, maintain professionalism, and solve problems without escalating issues.

• A Spanish-language cover note detailing the most challenging customer interaction and the resolution provided.

• Candidates should be based in Latin America; preference will be given to those from Mexico, Colombia, Guatemala, El Salvador, and Honduras, with consideration for other countries in the region.

• Preferred qualifications: experience in sales or retention.

• Preferred qualifications: experience in a law office, insurance, financial services, or another regulated, document-intensive environment.

🏝️ Benefits

• Fully remote work environment.

• Opportunities for potential bonuses.

• Growth potential based on experience and performance.

• Working hours aligned with U.S. Pacific Time.