Bilingual Customer Service Support Representative, English/Spanish

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Handle over 80 inbound calls daily from patients, healthcare providers, and/or private insurance companies.

• Set up payment plans for patients with outstanding balances.

• Regularly use various resources to address patient inquiries while on calls.

• Meet and maintain performance objectives.

• Achieve proficiency in processes after completing a structured training program.

• Work Monday through Friday according to the assigned schedule.

⛳️ Requirements

• High School Diploma or equivalent GED.

• Bilingual in English and Spanish.

• Over 1 year of customer service experience.

• Capability to thrive and learn in a fast-paced environment.

• Professionally fluent in both English and Spanish.

• Strong attention to detail and focus.

• Ability to succeed in a collaborative team environment.

• Excellent organizational abilities.

• Skilled in navigating multiple computer screens and applications.

• Proficient in alpha-numeric data entry.

• Exceptional communication skills.

• Energetic and passionate about customer service.

• Competent in finding solutions to complex patient billing issues.

• Preferred: Over 1 year of experience in a call center.

• Preferred: More than 1 year of experience in medical billing, insurance claims, and explaining benefits (EOB).

• Preferred: Over 1 year of experience in patient billing.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Short-term disability (STD).

• Long-term disability (LTD).

• 401(k) plan.

• Paid Time Off (PTO) or Flexible Time Off (FTO).

• Tuition reimbursement.

• Employee Stock Purchase Plan.