Bilingual Customer Service Support Representative – 11am-8pm EST

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Handle over 80 incoming calls daily from patients, healthcare providers, and private insurance companies.

• Set up payment plans for patients with unpaid balances.

• Consistently employ various resources to address patient inquiries during calls.

• Meet established performance targets.

• Attain proficiency in processes following a comprehensive training program.

• Deliver outstanding customer service in Spanish to Spanish-speaking clients.

• Find solutions to complex patient billing challenges.

⛳️ Requirements

• High School Diploma or GED equivalent.

• Bilingual in English and Spanish.

• At least one year of customer service experience.

• Professionally fluent in both English and Spanish.

• Capability to thrive and learn in a fast-paced environment.

• Strong attention to detail and focus.

• Ability to excel in a team-oriented setting.

• Excellent organizational abilities.

• Proficiency in navigating multiple computer screens and applications.

• Skilled in alpha-numeric data entry.

• Outstanding communication skills.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Short-term disability (STD).

• Long-term disability (LTD).

• 401(k) plan.

• Paid Time Off (PTO) or Flexible Time Off (FTO).

• Tuition reimbursement.

• Employee Stock Purchase Plan.