Bilingual Customer Service Supervisor – English

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee the team’s operational metrics.

• Assist in the implementation of action plans assigned by management, ensuring consistent monitoring of outcomes.

• Facilitate feedback sessions, offer individual coaching and regular alignments, reinforcing desired behaviors and processes.

• Ensure adherence to schedules, working hours, breaks, and timekeeping for the team.

⛳️ Requirements

• Bachelor's degree completed or currently pursuing.

• Convenient access to the South Zone.

• Strong experience in a supervisory capacity.

• Native or fluent in English.

🏝️ Benefits

• Commuter allowance (VT).

• Meal/Food allowance (VR/VA).

• Health insurance (AM).

• Dental insurance (AO).

• Partnerships with educational institutions.

• Gympass.

• TotalPass.