Bilingual Customer Service & Sales Specialist, Spanish/English

This is a fully remote position, open to applicants in Guatemala.

📋 Description

• Efficiently and courteously respond to a high volume of inbound phone calls from retail customers, professional mechanics, commercial repair facilities, and dealerships.

• Leverage digital parts catalogs, electronic lookup platforms like CDK and Epicor, manufacturer-specific databases, and fitment guides to accurately identify components by Year, Make, Model, or VIN.

• Accurately enter, verify, and finalize customer orders, payments, and invoices within POS and inventory management systems.

• Suggest complementary items such as gaskets, seals, fluids, and specialty tools through effective upselling and cross-selling techniques.

• Provide information regarding pricing, product availability, shipping costs, and delivery timelines.

• Address inquiries related to warranties, core charges, and return policies.

• Resolve order discrepancies, shipping delays, and basic technical fitment issues.

• Collaborate with warehouse staff, shipping managers, and delivery drivers to monitor pending fulfillments and identify out-of-stock items for reordering.

⛳️ Requirements

• Bilingual in Spanish and English is strongly preferred.

• A minimum of 1–2 years of experience in automotive parts sales, automotive customer service, or experience at a parts counter or call center.

• Strong foundational understanding of automotive systems, vehicle mechanics, and major component categories.

• Practical experience with electronic parts catalogs (EPC), inventory systems, and basic database management.

• Exceptional verbal communication skills and an active, patient listening style suited for telephone-based customer interactions.

• Ability to research technical data on a computer screen while maintaining an engaging and clear conversation with a client on the phone.

• Capability to sit for extended periods at a desk while using a phone headset.

• Proficient in managing high-volume screen usage and continuous data entry.

🏝️ Benefits

• Fast-paced team environment.

• Opportunities for advancement with UNIFIN.

• Continuous learning opportunities.

• High-performing team of self-motivated professionals.