Bilingual Customer Service Representative – Broker Services, English/Spanish

This is a fully remote position, open to applicants in Alabama, +32 more locations.

📋 Description

• Deliver professional and precise customer support in both English and Spanish for standard and complex queries

• Investigate and resolve customer issues

• Inform customers about relevant plans, policies, procedures, tools, and resources

• Record customer interactions

• Collaborate with relevant teams when further review is needed

• Manage incoming brokerage inquiries concerning application status, contracting, appointments, certifications, commissions, and producer eligibility

• Process Medicare contracts and appointments

• Confirm certifications

• Address commission inquiries

• Conduct data entry tasks

• Assist with credentialing and recredentialing inquiries

• Aid in background check reviews and documentation

⛳️ Requirements

• Bilingual fluency in English and Spanish, with effective communication skills in both languages

• Must reside in either the Eastern or Central Time Zone

• Excellent verbal and written communication abilities, with a customer-centric and empathetic demeanor

• Strong research, problem-solving, and analytical capabilities

• Capacity to navigate multiple systems, applications, and resources concurrently

• Keen attention to detail and precision when handling contracts, appointments, certifications, commissions, and producer information

• Ability to comprehend and apply established policies, procedures, and regulatory standards

• Solid data entry and documentation proficiency

• Capability to prioritize multiple tasks in a dynamic service environment

• Proven accountability and ownership in investigating and addressing customer inquiries

• High school diploma or equivalent (GED) is mandatory

🏝️ Benefits

• Medical coverage

• Dental coverage

• Vision coverage

• Paid time off

• Retirement savings options

• Wellness programs

• Additional resources supporting physical, emotional, and financial well-being, based on eligibility