Bilingual Customer Service Representative – Broker Services, English/Spanish

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Act as a primary contact for customers in both English and Spanish.

• Deliver professional and precise support for both routine and complex inquiries.

• Investigate and resolve customer issues effectively.

• Inform customers about relevant plans, policies, procedures, tools, and resources.

• Record customer interactions accurately.

• Collaborate with the appropriate teams when further review is necessary.

• Manage incoming brokerage inquiries related to application status, contracting, appointments, certifications, commissions, and producer eligibility.

• Process Medicare contracts and appointments efficiently.

• Confirm certifications accurately.

• Address commission inquiries thoroughly.

• Conduct data entry tasks proficiently.

• Provide assistance with credentialing and recredentialing inquiries.

• Support background check reviews and documentation requirements.

• Ensure the delivery of accurate, compliant, and positive customer experiences.

⛳️ Requirements

• Bilingual proficiency in English and Spanish, with effective communication skills in both languages.

• Must reside in either the Eastern or Central Time Zone.

• Excellent verbal and written communication abilities with a customer-centric and empathetic approach.

• Strong research, problem-solving, and analytical capabilities.

• Ability to navigate multiple systems, applications, and resources simultaneously.

• Exceptional attention to detail and accuracy in processing contracts, appointments, certifications, commissions, and producer information.

• Capability to comprehend and implement established policies, procedures, and regulatory requirements.

• Strong skills in data entry and documentation.

• Ability to manage multiple priorities in a fast-paced service environment.

• Proven accountability and ownership in researching and resolving customer inquiries.

• High school diploma or equivalent (GED) is required.

• Previous experience in customer service, call centers, broker services, or health insurance is preferred.

• Experience in supporting brokers, producers, agents, or other external business partners is preferred.

• Familiarity with Medicare products, contracting, appointments, certifications, and commissions is preferred.

• Knowledge of health insurance terminology, benefit plans, enrollment processes, and regulatory requirements is preferred.

• Experience working across multiple systems in a high-volume service or processing environment is preferred.

• Proficiency in Microsoft Office applications is preferred.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources supporting physical, emotional, and financial well-being, based on eligibility.