Bilingual Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Responding to inquiries related to healthcare benefits.

• Aiding members with their enrollment into the Medicare program and assisting with disenrollment from their plan.

• Handling claims associated with their coverage.

• Managing a consistent influx of incoming calls from customers while navigating multiple systems.

⛳️ Requirements

• Must be proficient in both English and Spanish.

• Strong communication abilities.

• Completion of a customer service assessment and typing test is required.

• Proficiency in keyboarding and software applications.

• Excellent problem-solving capabilities.

• Ability to efficiently manage multiple tasks.

• High school diploma, GED, or college degree is necessary.

• Must successfully complete a mandatory paid training program.

• A successful background check is required for this role.

🏝️ Benefits

• Health benefits, including medical, dental, and vision, are available from the first day of employment.

• Paid time off is accrued after 180 days of employment.

• Training Duration: 7 weeks and 2 days in a classroom setting followed by 2 weeks and 2 days of nesting.

• Training is compensated.