Bilingual Customer Service Representative

This is a fully remote position, open to applicants in Canada.

📋 Description

• Process customer purchase orders and requests.

• Address issues related to orders, products, and services.

• Manage inbound customer communications via phone and email in both French and English.

• Take ownership of the customer request and experience from start to finish.

• Conduct research using various complex systems and dual monitors.

• Expedite back orders and manage shipments.

• Handle returns and special requests effectively.

• Communicate with suppliers, customers, sales representatives, and the external sales force.

• Cross-reference products and suggest substitutes to enhance revenue.

• Deliver high-quality customer service that supports sales growth.

• Monitor performance metrics including schedule adherence, productivity, and quality.

• Follow up on unresolved issues.

• Identify opportunities to offer solutions.

• Propose process improvements.

• Make decisions based on established policies and previous precedence, seeking guidance when necessary.

• Perform additional duties as required.

⛳️ Requirements

• A High School diploma is mandatory.

• 1-3 years of relevant experience in a customer service role is preferred.

• Bilingual proficiency in French and English, both verbal and written, is required.

• Intermediate PC skills are necessary.

• Ability to operate multiple systems simultaneously using dual monitors.

• Experience with SAP, C4C (SAP Cloud), or other CRM tools is preferred.

🏝️ Benefits

• Opportunities for learning to foster career growth and success.

• A diverse, equitable, and inclusive workplace culture.

• An equal opportunity employer.

• Reasonable accommodations available throughout the employment process.