Bilingual Customer Service Representative

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Respond to incoming calls promptly and professionally on behalf of business clients.

• Effectively communicate in both English and Spanish.

• Take clear and accurate messages and relay them to clients in real-time.

• Schedule appointments and offer general client assistance as per client instructions.

• Adhere to client-specific call-handling protocols meticulously and consistently.

• Ensure a warm, efficient, and courteous experience for every caller.

⛳️ Requirements

• Proficiency in both verbal and written English and Spanish.

• High school diploma or equivalent qualification.

• Strong empathy, active listening skills, and professional telephone etiquette.

• Keen attention to detail.

• Ability to type accurately while engaged in a call.

• Reliable internet connection.

• Dedicated workspace appropriate for a professional environment.

• Dependability and consistent attendance in a 24/7 operation.

• Availability to work at least one weekend day.

🏝️ Benefits

• Comprehensive training provided.

• Opportunities for career advancement.

• Supportive team atmosphere.

• Competitive salary.

• Bilingual premium.

• Flexible remote-friendly work arrangement.

• Medical, dental, and vision insurance for full-time employees.

• Accrual-based paid time off (PTO).

• Paid federal holidays each year.

• Company-provided equipment.

• Compensated onboarding training.