Bilingual Customer Service Representative

This is a fully remote position, open to applicants in Florida.

📋 Description

• Respond to incoming calls efficiently and professionally for business clients.

• Accurately record messages and communicate them to clients in real time.

• Schedule appointments and offer general client assistance according to client directives.

• Consistently adhere to client-specific call management guidelines.

• Provide a friendly, efficient, and courteous interaction on every call.

⛳️ Requirements

• Proficiency in both English and Spanish (spoken and written).

• High school diploma or its equivalent.

• Strong empathy, active listening skills, and professional phone etiquette.

• Keen attention to detail and the ability to type accurately while engaged in a call.

• Reliable internet connection and a dedicated workspace.

• Dependability and a consistent attendance record in a 24/7 operational environment.

• Availability to work at least one weekend day.

🏝️ Benefits

• Comprehensive training provided.

• Opportunities for future advancement within AnswerHero.

• A supportive team atmosphere.

• Competitive compensation plus a bilingual premium.

• Flexible setup conducive to remote work.

• Medical, dental, and vision insurance for full-time staff.

• Accrual-based paid time off (PTO).

• Paid federal holidays each year.

• Equipment supplied by the company.