Bilingual Customer Service Representative

This is a fully remote position, open to applicants in Florida.

📋 Description

• Respond to incoming calls promptly and professionally on behalf of our business clients.

• Communicate fluently in both English and Spanish.

• Accurately take clear messages and relay them to clients in real-time.

• Schedule appointments and offer general client support in accordance with client instructions.

• Adhere to client-specific call-handling protocols with care and consistency.

• Provide a warm, efficient, and courteous experience with every call.

⛳️ Requirements

• Proficiency in both English and Spanish (both verbal and written).

• High school diploma or an equivalent qualification.

• Strong empathy, active listening skills, and professional telephone etiquette.

• Keen attention to detail and the capability to type accurately while engaged on a call.

• Access to reliable internet and a dedicated workspace.

• Dependability and consistent attendance required in a 24/7 operational environment.

• Availability to work at least one weekend day.

• Completion of a brief bilingual language assessment (English and Spanish).

🏝️ Benefits

• Comprehensive training provided.

• Opportunities for growth and advancement within AnswerHero.

• Supportive team atmosphere.

• Engaging and meaningful work.

• Competitive compensation plus a bilingual premium.

• Flexible remote-friendly work setup.

• Medical, dental, and vision insurance available for full-time employees.

• Accrual-based Paid Time Off (PTO).

• Paid federal holidays each year.