Bilingual Customer Service Representative

This is a fully remote position, open to applicants in California.

📋 Description

• Engage in acquiring new business while servicing current customers through telephone sales.

• Address customer issues and offer consultation services.

• Keep up-to-date with product knowledge, policies, and merchandising details.

• Research, strategize, and execute plans for sales, customer retention, and business development.

• Uphold the corporate image and reputation.

• Interact with customers through phone calls, web chats, texts, and emails.

• Consultatively sell tires, wheels, and related products.

• Maintain precise customer records and direct customer concerns and feedback through established channels.

• Process customer orders and returns; assist with tracking and product availability.

• Deliver high-quality service while meeting productivity and efficiency targets.

⛳️ Requirements

• High School diploma or GED equivalent.

• Bilingual capabilities for customer service.

• Experience in telephone sales and customer service.

• Comprehensive understanding of products, policies, and merchandising information.

• Proficient communication skills via phone, web chat, text, and email.

• Capability to process customer orders and returns, as well as assist with tracking and product availability.

• Ability to address, manage, and resolve customer inquiries, requests, issues, and complaints.

• Preferred 2–4 years of related experience (not mandatory).

🏝️ Benefits

• Competitive salary and commission structure.

• Opportunities for professional development and advancement.

• Comprehensive health and wellness benefits.

• Employee discounts on products and services.

• A supportive and dynamic work environment.