Bilingual Customer Service Expert, B2 English

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Provide support and guidance to clients of a financial institution specializing in flexible credit solutions.

• Deliver a high-quality service experience.

• Address customer inquiries and concerns.

• Assist clients throughout their application processes.

⛳️ Requirements

• Proficient in English at a B2+ level.

• Reside in a major city or a nearby area, with a maximum commute of 1 hour.

• Experience and a strong focus on customer service.

• Completed Basic Secondary Education.

• Advanced proficiency in English.

• Availability to work 42 hours per week.

• Willingness to work shifts between 8:00 a.m. and 8:00 p.m.

• Complete approximately 28 days of training: 14 days of training (TRN) and 14 days of operational training (NST).

🏝️ Benefits

• Bonus: Up to an additional 15% based on metric achievement.

• 2 days off.

• Work-from-home option.

• Job stability.

• Opportunities for growth and professional development.