Bilingual Customer Service Expert, B2 English

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Exhibit a thorough understanding of our services and products while keeping abreast of new features and updates.

• Utilize knowledge of data processing policies within the platform effectively.

• Ensure that interactions between users and the platform uphold standards of respect and privacy.

• Detect explicit content that breaches regulations and report it accordingly.

• Adhere to proper investigative procedures prior to reporting any violations.

• Assess user-generated content swiftly and accurately against the platform's community guidelines.

• Contribute to maintaining a safe, engaging, and welcoming online space for our global user community.

⛳️ Requirements

• B2 English proficiency level.

• Proactive, responsible, empathetic, and an attentive listener.

• Strong analytical abilities.

• Proficient typing and writing skills.

• Availability for 40 hours per week.

• Basic Secondary Education.

• Intermediate level of English.

🏝️ Benefits

• Long-term contract.

• Employee fund.

• Opportunities for volunteer programs.

• Career development plan.

• Life insurance coverage.

• Work at Home (WAHA) opportunity.