Bilingual Customer Service

This is a fully remote position, open to applicants in Canada.

📋 Description

• Deliver first-level customer service and technical solutions related to client products.

• Foster and sustain positive customer relationships through tailored solutions.

• Collaborate with various departments within the company to ensure requests are addressed correctly.

• Organize service calls and follow up with customers and clients.

• Diagnose and resolve technical issues utilizing established diagnostic tools and procedures.

• Input data accurately using designated applications.

• Manage customer calls with active listening, empathy, and reassurance.

• Take ownership of the customer experience and provide comprehensive resolutions.

• Adjust communication style to suit different audiences and interpret verbal and non-verbal cues.

• Respond to inbound and outbound customer inquiries.

• Modify problem-solving strategies while maintaining outcomes.

⛳️ Requirements

• High school diploma or equivalent is required.

• At least 6 months of experience in customer-facing roles (phone, chat, in-person, etc.)

• Preferred knowledge of Microsoft Office applications, including Outlook, Word, and Excel.

• Candidates must be at least 21 years of age.

• Exceptional communication and comprehension skills in both English and French; able to convey information clearly and effectively, in both written and spoken forms.

• Ability to type at least 30 words per minute and successfully complete language/grammar assessments.

• Reliable home internet connection with a hardwired setup.

• A degree or certification in technology is advantageous.

🏝️ Benefits

• Remote work options available.

• Paid training programs.

• Employee referral program offering $500.00 for each successful referral.

• Comprehensive medical, dental, and benefits plans.

• Attractive perks on everyday products and services through Canada’s leading employee perk program.

• Opportunities for internal career advancement.

• Accommodations provided upon request for candidates with disabilities.