Bilingual Customer Service Associate

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Manage customer inquiries through phone, email, or chat.

• Deliver precise information regarding products or services.

• Address customer issues or complaints promptly and effectively.

• Keep customer records accurate and current.

• Modify account information as required.

• Refer complex cases to the relevant team members or departments.

• Ensure a positive customer experience and high levels of customer satisfaction.

• Engage with bilingual customers in both English and Spanish.

⛳️ Requirements

• High school diploma or its equivalent.

• Proficiency in both English and Spanish.

• Prior customer service experience is preferred.

• Exceptional communication skills in both English and Spanish.

• Strong problem-solving and decision-making skills.

• Competent computer skills.

• Capability to thrive in a fast-paced environment.

• Keen attention to detail and accuracy.

• Intel Core i5 (8th gen or higher) or Ryzen 5 (3000+ series), with a minimum of 4 cores/8 threads.

• 8–16 GB of RAM.

• SSD with a capacity of 256 GB or more.

• Ethernet cable connection is mandatory.

• No VPN usage; work exclusively from the approved location.

• Wired headset featuring a boom microphone, unidirectional, and noise-canceling capabilities.

• Wireless devices, earbuds, or speakerphones are not permitted.

• 1080p camera capable of 30–60 fps with autofocus.

• Storing company information, making recordings, taking screenshots, or using integrated translation functions is strictly prohibited.

🏝️ Benefits

• Health Insurance.

• Work From Home.

• Performance Bonus.

• Paid training.

• Flexible schedules.

• Internet Stipend.