Bilingual Customer Experience Specialist, English & Spanish

This is a fully remote position, open to applicants in Texas.

📋 Description

• Act as the primary contact for users of Too Good To Go.

• Respond to user inquiries via email and chat.

• Manage priority situations with sensitivity and care.

• Work collaboratively with the broader Customer Experience team to address user concerns.

• Represent the brand effectively in communications with users.

• Relay users’ needs and motivations to both local and global internal teams.

• Utilize the knowledge base and CX communication tools to deliver precise responses.

⛳️ Requirements

• Some prior experience in a Customer Service-related position.

• Full proficiency in written and spoken Spanish and English.

• Willingness to commit to 10–20 hours per week, with the potential to increase hours based on business requirements.

• Experience in achieving targets and meeting KPIs.

• Strong team player with skills in relationship-building and conflict resolution.

• Detail-oriented with the ability to maintain focus on repetitive tasks.

• Familiarity with CRMs like Zendesk, Salesforce, HubSpot, or SAP is a plus.

• Must be a resident of Texas.

• Must possess the legal right to work in the United States.

🏝️ Benefits

• Paid vacation and paid sick leave.

• Completely remote and flexible work options with scheduled morning or afternoon shifts.

• Employer-provided Mac equipment.

• Training opportunities.

• Monthly stipend for home office expenses.