Bilingual Customer Experience Specialist, English & Spanish

This is a fully remote position, open to applicants in Texas.

📋 Description

• Act as the primary contact for users of Too Good To Go

• Respond to user inquiries via email and chat

• Manage urgent situations with sensitivity

• Work collaboratively with the broader Customer Experience team to address user concerns

• Serve as a brand ambassador in communications with users

• Relay user needs and motivations to both local and global internal teams

• Utilize the knowledge base and CX communication channels to deliver precise responses

⛳️ Requirements

• Prior experience in a Customer Service-related position

• Complete proficiency in both written and spoken Spanish and English

• Ability to commit to 10–20 hours per week, with the option to increase hours based on business requirements

• Familiarity with working towards targets and KPIs

• Strong team player with skills in relationship-building and conflict resolution

• Detail-oriented with the capacity to maintain focus on repetitive tasks

• Experience with CRMs such as Zendesk, Salesforce, HubSpot, or SAP is a plus

• Must be a resident of Texas

• Must possess the legal authorization to work in the United States

🏝️ Benefits

• Paid vacation and sick leave

• Fully remote and flexible work arrangements with scheduled morning or afternoon shifts

• Mac equipment provided by the employer

• Training opportunities

• Monthly stipend for home office expenses