Bilingual Customer Consultant – Italian, English

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Provide support to Italian-speaking customers through phone, email, and chat.

• Aid in account management, billing, and service-related inquiries.

• Efficiently troubleshoot and resolve customer issues.

• Offer guidance on products, services, and platform features.

• Maintain a high standard of customer care in every interaction.

• Escalate complex cases to the appropriate teams as needed.

• Collect customer feedback and contribute to service enhancements.

⛳️ Requirements

• Proficient in Italian and English (minimum C2 level).

• Previous experience in customer support, customer service, or contact center environments is preferred.

• Strong communication and interpersonal abilities.

• Excellent problem-solving skills and attention to detail.

• Comfortable using digital tools and technology.

• Positive, customer-oriented mindset.

• Ability to thrive in a fast-paced environment.

🏝️ Benefits

• Fully remote work opportunity in Portugal.

• Private health insurance coverage.

• Paid training provided.

• Work in an international and multicultural environment.

• Opportunities for career advancement within a global organization.

• Ongoing coaching, training, and professional development offered.

• Stable project with potential for long-term growth.

• Meal allowance of €10.20 per working day (approximately €214/month).