Bilingual Customer Consultant – French, English

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Assisting French-speaking clients through phone, email, and chat channels.

• Diagnosing technical and account-related problems.

• Leading users through the features and functionalities of the platform.

• Ensuring a superior customer experience in every interaction.

• Collecting customer feedback to enhance service quality.

⛳️ Requirements

• Proficient in both French and English (C1/C2 level).

• Previous experience in customer support is advantageous.

• Excellent communication and problem-solving abilities.

• Capacity to thrive in a dynamic digital environment.

• A customer-centric approach.

🏝️ Benefits

• Health insurance coverage.

• Permanent employment contract after a 6-month period.

• A multicultural and international work environment.

• Opportunities for career advancement.

• Meal allowance of €10.20 per day (approximately €214 per month).

• Language allowance for French and English: €250.

• Maximum performance bonus of €360.