Bilingual Customer Care Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Manage incoming calls from Members, Clients, and Facilities.

• Handle between 60 to 80 calls daily, with increased call volume typically on Mondays.

• Act as the initial point of contact and representative of MTM Health.

• Execute a range of customer care responsibilities that become more intricate as skills develop.

• Assist in eliminating obstacles to healthcare and enhancing lives within the communities we serve.

⛳️ Requirements

• Must currently reside in Texas.

• At least 1 year of experience in a Call Center environment.

• Minimum of 6 months of Customer Service experience.

• Proficiency in both English and Spanish is required.

• Basic typing and computer skills with strong navigational abilities.

• High-speed Internet access such as Cable, DSL, or Fiber is necessary.

• Minimum upload speed of 3 Mbps and minimum download speed of 30 Mbps is required.

• Wireless and WiFi “air cards” are not permitted.

• A quiet home workspace free from distractions, including any caretaking responsibilities.

🏝️ Benefits

• Health, Dental, and Vision Insurance.

• Life and Disability Insurance.

• 401(k) Retirement Plan with Company Match.

• FSA and HSA Savings Plans.

• Wellness Program with Incentives.

• Voluntary & Ancillary Plans.

• Pay on Demand.

• Paid Time Off and Holiday Pay.

• Birthday Holiday.

• Maternity/Paternity Leave.

• Continuing Education Reimbursement Program.

• MTM Perks Discount Program.

• Career Development Programs.