Bilingual Credit and Collections

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee a portfolio of customer accounts from a credit and collections viewpoint.

• Actively monitor accounts receivable aging and follow up on overdue and delinquent balances.

• Correspond with customers in both English and French via phone and email regarding outstanding invoices and payment arrangements.

• Set up regular follow-up schedules for collections and document customer commitments and activities related to collections.

• Investigate and resolve discrepancies in payments, short payments, deductions, disputed invoices, and other issues causing delays in payment.

• Collaborate with Sales, Customer Service, Finance, and other internal teams to address customer account issues.

• Review customer credit exposure and identify accounts that may pose potential credit or collection risks.

• Assist with the evaluation of new customer credit and the ongoing assessment of existing customer accounts.

• Support the establishment and maintenance of customer credit limits and payment terms.

• Escalate significant overdue balances, broken payment commitments, or increasing credit exposure as necessary.

• Reconcile customer accounts and help identify unapplied or incorrectly applied payments.

• Maintain accurate customer master data, collection notes, credit documentation, and account records.

• Provide regular reports on overdue receivables, collection status, disputes, and accounts identified as higher-risk.

• Assist with month-end Accounts Receivable and collection tasks.

• Carry out general administrative and data maintenance tasks related to Credit and Accounts Receivable.

• Execute required environmental, health, and safety activities, including the use of PPE and hazard reporting.

⛳️ Requirements

• Must possess fluent bilingual communication skills in English and French, both written and verbal.

• Preferred minimum of five (5) years of experience in Credit, Collections, Accounts Receivable, or a related finance role.

• Experience in managing a portfolio of commercial or business-to-business customer accounts is essential.

• Strong skills in collection, negotiation, and problem-solving are required.

• Capability to confidently discuss overdue balances and payment expectations while maintaining positive relationships with customers.

• Excellent attention to detail and ability to manage multiple accounts and competing priorities.

• Experience in investigating account discrepancies and collaborating with various departments to resolve issues.

• Proficient in Microsoft Excel and experienced in working with ERP and accounting systems.

• Ability to work independently, take ownership of assigned accounts, and follow issues through to resolution.

• Post-secondary education in Accounting, Finance, Business Administration, or a related field is an asset.

• Commitment to adhering to the Sandvik Environmental, Health & Safety Policy.

• Participation in health and safety-related training sessions.

• Performing Risk Assessments (“Take Five”) before each task.

• Identification and reporting of hazards.

• Working safely as reasonably practicable.

• Wearing the required PPE assigned for each specific location.

🏝️ Benefits

• Pension plan with matching contributions.

• Competitive health benefits.

• Dental benefits.

• Life insurance benefits.

• Disability benefits.

• Continuous development and training opportunities.

• Chance to make a significant impact on division performance.

• Opportunity to be part of a driven team in an industry-leading business.

• Potential to reach your full capabilities.

• Inclusive and barrier-free experience with accommodations available at any stage of the application process.