Bilingual Community Engagement Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Identify, reach out to, engage, and enroll individuals into the program virtually via phone, text, and email, as well as in-person at clinics, community-based organizations, and health system partner locations.

• Listen attentively to eligible members and meet them where they are, recognizing that enrollment may necessitate multiple outreach attempts while adopting a “it’s not my fault but it is my problem” mindset in all communication styles and approaches.

• Provide education to our partners about Pair Team’s services, emphasizing the connection of eligible members to the Enhanced Care Management program.

• Articulate the services and benefits of Enhanced Care Management, understanding that many individuals may have personal experiences that lead to initial hesitation or distrust of the healthcare system.

• Utilize your comprehensive understanding of the community and exemplary customer service skills to build trust with eligible members and facilitate their enrollment in the program.

• Foster effective and timely communication among internal teams, clinics, community-based organizations, and health system partners.

• Achieve key enrollment metrics to support our mission of enhancing the wellbeing of underserved communities.

• Manage the entire enrollment funnel effectively, ensuring members continue through the enrollment process.

• Provide regular updates on funnel stages, including any delays or obstacles.

• Demonstrate proficiency in all necessary internal and external technology tools utilized for the position.

⛳️ Requirements

• You must be physically located in the United States.

• A minimum of 1 year of experience working in a metrics or quota-driven environment.

• Committed to working within and enhancing the community you belong to.

• Results-oriented with a proven history of surpassing performance indicators.

• Bilingual (English/Spanish) with excellent communication skills, proficient in reading, writing, speaking, and listening in both languages.

• Strong technical skills and comfort in using multiple technology platforms.

• A valid driver’s license and auto liability insurance are required.

🏝️ Benefits

• 100% Medical coverage (Kaiser).

• Employer-sponsored 401k plan.

• Flexible vacation policy – take the time you need to recharge.

• We provide the necessary equipment for the role - laptop, monitor, etc.

• Monthly $100 work-from-home expense stipend for your remote workdays.

• Mileage/gas reimbursement for your on-site workdays.

• Opportunity for rapid career advancement with ample room for personal growth!