Bilingual Collections Counselor I

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Handle a high volume of incoming calls and/or initiate a significant number of outgoing calls to borrowers who are delinquent.

• Address delinquent accounts by demanding and collecting the total amount owed, developing a solid repayment plan with the borrower to bring the loan up to date, or proceeding with hardship assistance as necessary.

• Advise borrowers on options available for fulfilling their payment obligations, clarify terms, and set up repayment plans in line with departmental procedures.

• Review financial situations, analyze monthly income and expenditures, and identify the reasons for non-payment.

• Provide Loss Mitigation assistance, and if applicable, thoroughly explain the available options and processes.

• Exhibit comprehensive knowledge and strict adherence to federal regulations and collection laws (FDCPA).

• Comply with all company and departmental policies and procedures.

• Employ proper protocols for borrowers, clients, state, and federal regulations, along with best practices.

• Maintain and document mortgage collection systems and databases, recording all activities and communications.

• Process mortgage loan payments in line with established guidelines.

• Consistently achieve or surpass monthly targets.

• Reconcile accounts with incorrectly applied payments.

• Complete annual regulatory compliance training successfully.

• Perform additional related duties as assigned.

⛳️ Requirements

• High School diploma or its equivalent.

• Proficient PC skills, including Microsoft applications and loan servicing platforms.

• Strong analytical and problem-solving skills along with attention to detail.

• Excellent communication skills, demonstrating the ability to interact positively and professionally with all levels of both internal and external stakeholders.

• Capability to negotiate effectively and show assertiveness and empathy when necessary to achieve favorable resolutions.

• Ability to comprehend and articulate financial matters, modifications, and foreclosure details in a manner that is understandable to the affected audiences.

• Bilingual in Spanish - must successfully complete bilingual certification.

🏝️ Benefits

• Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program among others.

• Employer-sponsored Life Insurance, Short-Term Disability, and Long-Term Disability.

• 401 (K) Plan with company match.

• Paid Vacation, Sick Leave, Personal Days, and Holidays.