Academic and Finance Counselor I

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a reliable resource to clarify University policies, Financial Aid guidelines, and Title IV regulations.

• Offer tailored, student-focused assistance to help learners remain on course.

• Oversee a student caseload through proactive outreach.

• Manage student Accounts Receivable, encompassing document collection, student payments, and financial aid.

• Supervise and facilitate the collection and submission of vouchers for processing.

• Direct students to the appropriate departments and campus resources.

• Navigate various systems and reports to ensure efficient student support.

• Interact with students through phone, email, video, and chat.

• Address escalated student issues and provide effective solutions.

• Implement outreach and communication strategies to foster engagement and student success.

• Track academic progress, identify at-risk groups, and offer solutions to support program completion.

• Utilize coaching techniques to cultivate relationships and encourage students toward graduation.

• Present innovative ideas and resources to enhance student satisfaction, persistence, and achievement.

• Collaborate with various departments to create a cohesive student experience.

• Share University updates, support departmental initiatives, and contribute to special projects.

• Maintain consistent and reliable attendance.

• Carry out other assigned responsibilities.

⛳️ Requirements

• Bachelor’s degree is preferred.

• A minimum of three (3) years of relevant experience in recruiting, advising, student services, retention, academic counseling, marketing, educational services, or customer service is required.

• Experience in a fast-paced, student- or customer-oriented environment is preferred.

• A background in academic advising and course enrollment within a college or university is preferred.

• Experience supporting online students is preferred.

• Familiarity with Financial Aid or Title IX regulations is preferred.

• Experience in interpreting and ensuring compliance with federal regulations and guidelines is preferred.

• Background in higher education and technology-driven settings is preferred.

• Strong understanding of academic and business practices within an online learning environment.

• Knowledge of University policies and procedures.

• A robust customer service orientation and a commitment to helping students succeed.

• Team-oriented and collaborative.

• Exceptional communication and active listening skills.

• Proficient in de-escalating and resolving student concerns.

• Self-motivated and capable of working independently with minimal supervision.

• Possess creative and logical problem-solving skills.

• Comfortable using word processing tools, databases, internet navigation, SMS, live chat, and email systems.

• Proficient in Microsoft Office, including Word, Excel, PowerPoint, Outlook, and SharePoint.

• Strong work ethic, flexibility, dependability, and a collaborative attitude.

• Ability to seek guidance or escalate issues appropriately.

• Strong communication and public speaking skills.

• Open to feedback, coaching, and adapting to change.

• Capability to prioritize tasks in a fast-paced, dynamic environment.

• Ability to establish personal goals that align with the university’s mission, vision, and objectives.

• Must be eligible for access to the National Student Loan Data System (NSLDS).

🏝️ Benefits

• Comprehensive benefits package including medical, dental, vision, 403b with match, paid holidays, and PTO.

• Free education benefits.

• Opportunities for professional and personal growth.

• Development and advancement opportunities.

• Remote-first work benefits.

• Competitive compensation/pay and benefits packages.

• Comprehensive well-being benefits for employees and their families.