Bilingual Client Success, Spanish, English

This is a fully remote position, open to applicants in Honduras.

📋 Description

• Manage customer inquiries through phone, email, and chat according to standard operating procedures (SOPs).

• Utilize TCP’s tools (Microsoft Suite, Salesforce, ZOHO, Hodu) for day-to-day operations.

• Escalate and delegate issues to the appropriate departments as required.

• Document, review, and follow up on customer requests and their resolutions.

• Conduct investigations, research, and deliver precise solutions.

• Maintain and update customer records throughout interactions.

• Meet key performance indicators (KPIs) for client-facing time, call quality, and occupancy.

• Address inquiries pertaining to collections and billing, including payment plans, account balances, and overdue payments.

• Explain charges, generate statements, and carry out billing adjustments.

• Manage service cancellations, implementing retention strategies and resolutions.

⛳️ Requirements

• Language: Fully bilingual/native proficiency in Spanish and English communication.

• Start Date: July 27, 2026.

• Technological Requirements: A dedicated home workspace is necessary; equipment details will be provided via email during the interview process.

• Work Schedule: 5 days a week, 40 hours per week, with a 9-hour shift including 1 hour of unpaid break (09 AM to 09 PM Eastern Time) Monday to Friday & Saturday after training.

• Knowledge: Familiarity with the United States credit industry, including credit cards, lines of credit, and personal loans.

• Strong customer-first orientation with an empathetic approach to their needs.

• Excellent communication abilities and a solution-focused mindset.

• Eagerness to learn and familiarize oneself with TCP’s technological suite.

🏝️ Benefits

• An opportunity to join a leading US-based credit repair service provider.

• Full-time permanent position.

• 100% remote work with a great work environment.

• Paid training: 1 month of paid training scheduled Monday to Friday (09:00 AM to 06:00 PM Eastern Time).

• Employee development, management training, coaching, and upskilling opportunities.

• Flexible accruing paid time off.

• Company holidays.

• Birthday time off.

• Eligible for health benefits after one (1) year of employment.