Bilingual Certified Medical Assistant – English/Spanish

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate across various practice areas, including Intake, Member Enrollment, and Member Program Activation.

• Capture, enter, and verify health profile data for virtual onboarding and consultations.

• Collect and uphold accurate member health information while ensuring HIPAA compliance.

• Conduct phone call visits with new members using provided scripts and finalize documentation.

• Engage with members regarding Twin Health in collaboration with the Enrollment team.

• Coordinate scheduling and confirm the accuracy of scheduled member visits.

• Provide administrative assistance for care management tasks and team initiatives.

• Handle medication requests, task actions, lab reminders, scheduling, prior authorizations, and non-clinical triage.

• Utilize EMR tools/platforms, portal messages, phone calls, faxes, and letters.

• Support RNs with onboarding responsibilities.

• Participate in team huddles, care management planning sessions, operations meetings, and ongoing process improvements.

• Conduct follow-up calls to members and primary care providers.

• Assist clinical operations through team work queues and daily task assignments.

• Operate under the general supervision of the Team Leader and/or Registered Nurse Operations Manager.

• Execute other assigned tasks, including updating policies and procedures and acquiring new technology skills.

⛳️ Requirements

• National Certification in Medical Assisting.

• Excellent written and verbal communication abilities.

• At least 2 years of college education.

• Minimum of 5 years of experience in a healthcare environment working alongside clinicians.

• Three to five years of experience in healthcare as a Medical Assistant, Certified Medical Assistant, Health Unit Coordinator, or a related role.

• Familiarity with electronic health records and related platforms.

• Proficiency in using audio/visual technology or video conferencing systems.

• Knowledge of healthcare practices and medical terminology.

• Understanding of patient intake processes, medical information collection, and medication reconciliation.

• Access to high-speed internet and phone lines.

• Bilingual candidates, particularly fluent in Spanish, are preferred.

🏝️ Benefits

• Opportunity for equity participation.

• Unlimited vacation subject to manager approval.

• 16 weeks of fully paid parental leave for delivering parents; 8 weeks of fully paid parental leave for non-delivering parents.

• 100% employer-sponsored healthcare, dental, and vision coverage for you, with 80% coverage for your family.

• Options for Health Savings Account and Flexible Spending Account.

• 401k retirement savings plan.

• High degree of flexibility.

• Work with a remote and accomplished global team.