Bilingual Case Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee and update cases related to hospitalized patients as well as outpatient care.

• Work in conjunction with Medical Consultants and Registered Nurses to evaluate medical information.

• Authorize eligible medical procedures and collaborate with internal medical teams.

• Engage with patients and/or their families to discuss policy benefits and provide updates on cases.

• Analyze insurance policies to determine the most suitable course of action for each case.

• Establish and modify case reserves based on current and projected costs.

• Explore additional insurance coverage options.

• Manage billing processes and ensure the acquisition of up-to-date billing information.

• Offer administrative and logistical assistance to ensure seamless case progression.

⛳️ Requirements

• Required: Post-secondary education.

• Preferred: At least 2 years of experience in an Emergency Assistance or a similar case management role.

• Proficiency in both French and English (written and spoken).

• Knowledge of medical terminology is essential.

• Strong grasp of global geography and current events.

• Excellent attention to detail and the ability to multitask effectively in a high-pressure environment.

🏝️ Benefits

• Health, dental, and vision insurance.

• Retirement savings plans.

• Paid time off.

• Professional development programs.

• Performance-based bonuses.

• Flexible work arrangements.