Bilingual Care Management Support Assistant

This is a fully remote position, open to applicants in United States.

📋 Description

• Connect with members via phone to promote involvement in care management programs.

• Conduct necessary assessments and questionnaires to pinpoint health risks, care requirements, and possibilities for clinical team follow-up.

• Assist members in arranging doctor’s appointments and linking them to suitable care resources.

• Recognize and help resolve obstacles to preventive screenings, benefits, and health-related services.

• Aid members in comprehending, retaining, and utilizing health-related benefits.

• Handle incoming and outgoing calls in an auto-dialer setting.

• Accurately document member information and customer concerns.

• Follow departmental guidelines, training, tools, and procedures.

• Work autonomously, manage your time effectively, and seek assistance when clarification is required.

• Adapt to evolving healthcare priorities, member needs, and business processes.

⛳️ Requirements

• Bilingual proficiency in English and Spanish is required.

• Must successfully complete required language proficiency assessments in both languages.

• At least 1 year of experience handling a high volume of inbound and outbound calls.

• Proven experience in achieving documented productivity, quality, or service performance standards.

• Familiarity with navigating, documenting, and updating member or customer information across various applications, programs, and platforms.

• Proficient in using Microsoft Word, Excel, Teams, and Outlook.

• Availability to work a scheduled 8-hour shift, including a 30-minute lunch, between 11:30 AM and 8:00 PM EST.

• Must be able to work Monday–Friday call center hours from 8:00 AM to 8:00 PM EST.

• Must be available from 9:00 AM–5:30 PM EST during the initial 2 weeks of training.

• No time off is permitted during the 2-week training period.

• Management approval is required for time off during the first 90 days.

• Must be willing to work occasional mandatory overtime, including evenings and weekends.

• Minimum remote internet speed of 25 Mbps download and 10 Mbps upload is required.

• A dedicated workspace free from ongoing interruptions is necessary.

• Must ensure the protection of member PHI / HIPAA information.

🏝️ Benefits

• Medical benefits

• Dental benefits

• Vision benefits

• 401(k) retirement savings plan

• Paid time off

• Company holidays

• Personal holidays

• Paid parental leave

• Paid caregiver leave

• Short-term disability

• Long-term disability

• Life insurance

• Occasional travel to Humana offices for training or meetings

• HireVue interview process and flexible interview scheduling

• Self-provided internet service for remote work

• Dedicated workspace requirement to protect member PHI / HIPAA information