Bilingual Care Coordinator – Spanish, English Proficiency

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Facilitate communication among patients, families, healthcare providers, caregivers, and internal teams.

• Organize appointments and follow-up visits while assisting with daily patient coordination.

• Ensure accurate patient data and documentation are maintained in EHR/EMR systems.

• Manage incoming and outgoing patient calls, emails, and follow-ups.

• Process referrals and support insurance eligibility verification and prior authorizations as necessary.

• Conduct patient follow-ups and assist in resolving scheduling, documentation, or service-related issues.

• Coordinate with home care services, medical equipment suppliers, and other healthcare resources when required.

• Escalate urgent patient issues, service delays, or care gaps to the relevant team.

• Uphold HIPAA compliance and ensure the confidentiality of patient information at all times.

⛳️ Requirements

• Previous experience in supporting a U.S.-based healthcare organization or medical practice.

• Fluent in English and Spanish, with strong verbal and written communication skills.

• Experience in patient coordination, medical administration, scheduling, intake, or similar healthcare support roles.

• Knowledge of EHR/EMR systems and healthcare documentation practices.

• Understanding of HIPAA regulations and patient confidentiality principles.

• Excellent organizational skills and meticulous attention to detail.

• Ability to handle multiple patients, tasks, and follow-ups concurrently.

• Reliable computer, internet connection, and remote working environment.

• Nice to have: Prior experience as a Patient Coordinator, Care Coordinator, Intake Coordinator, Home Care Coordinator, or Medical VA.

• Nice to have: Experience in U.S. home health or home care settings.

• Nice to have: Background in insurance verification or prior authorization processes.

• Nice to have: Familiarity with HHAeXchange, Athenahealth, eClinicalWorks, or similar healthcare systems.

• Nice to have: Prior remote work experience with a U.S.-based healthcare team.

🏝️ Benefits

• Fully remote work arrangement.

• Independent contractor status.

• Flexible full-time or part-time employment options.