Bilingual Care Coordinator, English and Spanish Proficiency

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Facilitate communication among patients, families, healthcare professionals, caregivers, and internal teams.

• Organize appointments and follow-up sessions while assisting with daily patient coordination tasks.

• Ensure the accuracy of patient information and documentation within EHR/EMR systems.

• Manage incoming and outgoing patient calls, emails, and follow-ups.

• Process referrals and aid in verifying insurance eligibility and prior authorizations as necessary.

• Perform patient follow-ups and assist in resolving scheduling, documentation, or service-related issues.

• Collaborate with home care services, medical equipment providers, and other healthcare resources as required.

• Elevate urgent patient issues, service delays, or care gaps to the relevant team.

• Uphold HIPAA compliance and ensure patient confidentiality is maintained at all times.

⛳️ Requirements

• Prior experience in supporting a U.S.-based healthcare organization or medical practice.

• Proficient in both English and Spanish with excellent verbal and written communication abilities.

• Background in patient coordination, medical administration, scheduling, intake, or related healthcare support roles.

• Knowledge of EHR/EMR systems and healthcare documentation processes.

• Familiarity with HIPAA regulations and patient confidentiality standards.

• Exceptional organizational skills and meticulous attention to detail.

• Capability to manage multiple patients, tasks, and follow-ups concurrently.

• Reliable computer, internet connectivity, and a suitable remote workspace.

• Nice to have: Previous experience as a Patient Coordinator, Care Coordinator, Intake Coordinator, Home Care Coordinator, or Medical VA.

• Nice to have: Experience in U.S. home health or home care settings.

• Nice to have: Background in insurance verification or prior authorization processes.

• Nice to have: Familiarity with HHAeXchange, Athenahealth, eClinicalWorks, or similar healthcare systems.

• Nice to have: Prior experience working remotely with a U.S.-based healthcare team.

🏝️ Benefits

• Fully remote work arrangement.

• Independent contractor status.

• Flexible employment options available: full-time or part-time.