Bilingual Care Coordinator

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Serve as the primary communication link among patients, physicians, specialists, and multidisciplinary care teams.

• Assist in the creation, updating, and monitoring of personalized patient care plans.

• Monitor progress towards clinical objectives and arrange necessary follow-up appointments.

• Ensure precise maintenance of electronic health records (EHR/EMR).

• Manage referrals and conduct insurance eligibility verification.

• Address incoming patient inquiries through phone, email, or chat.

• Connect patients with community resources, home care services, medical equipment providers, and financial assistance programs.

• Perform routine patient check-ins to assess treatment adherence and tackle any barriers to care.

• Provide education to patients regarding their prescribed care plans.

• Ensure that coordination activities comply with HIPAA regulations, patient privacy laws, and standard operating procedures (SOPs).

• Identify treatment delays, care gaps, and recurring operational challenges.

• Elevate issues to clinical leadership for resolution.

⛳️ Requirements

• Over 3 years of experience in healthcare coordination, medical administrative support, patient navigation, or case management.

• Proficiency in Electronic Health Record (EHR) systems.

• Proficiency in HIPAA-compliant communication tools.

• Proficiency in Microsoft Office Suite and Google Workspace.

• Excellent verbal and written communication skills.

• Strong empathetic listening skills.

• Exceptional time-management abilities.

• High attention to detail.

• Capacity to manage multiple care tracks concurrently.

• Strong empathy and a patient-centered focus.

• Effective problem-solving and conflict-resolution skills.

• Proactive follow-through and accountability.

• Flexibility in fast-paced healthcare environments.

• Previous experience in remote healthcare or telehealth is preferred.

• Knowledge of medical billing, coding, or insurance verification is preferred.

• Bilingual capabilities as required by the patient demographic are preferred.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and growth.

• Supportive team environment with a focus on work-life balance.

• Access to resources for continued education and training.